CRM

Customer Relationship Management is one of the core services offered by Integrated Media Logics to its customers. We help our customer draft a perfect customer journey throughout the customer lifecycle for our customer’s brand. We consider end-to-end support in the planning and implementation of all interaction points of the customer’s brand with its audience.

The scope of services offered by Integrated Media Logics, New Delhi consists: 

• • Mapping customer interaction points
  • Identify the scope of interaction
  • Developing a framework for experiential interaction with the customers
  • Developing standard Knowledge Transfer documentation for support staff
  • Setting-up KPIs and KRAs for manpower resources for optimizing campaign effectiveness
  • Suggesting ideas and solutions for improving ROI on CRM Investment by the Brand
  • Offering Planning and Implementation for customer interaction support through all kinds of support channels like voice, chat, e-mail etc.

We aim to help our customers by giving them solutions that are cost-effective and meet customer requirements.
We have developed innovative pricing solutions to the customers that helps our customers manage the business and cash flow more appropriately.
While IML Team focuses on customer’s marketing and branding activities, we also in the process help customer’s team in-house or otherwise to be more engaged
and leverage on their experience using 6 Thinking Hats.